Effective Date: October 6, 2025
Overview
These Terms and Conditions, together with any policies referenced here, set the rules for your access to and use of arborshawneetreeservice.com and any related website that links to these Terms (the "Website"). Please review them carefully, because they affect your legal rights.
By accessing or using the Website, you agree to be bound by these Terms. If you do not accept them, do not use the Website. We may update these Terms or limit access at any time, with or without advance notice. If you keep using the Website after changes are posted, that continued use means you accept the revised Terms. The Website is intended for users in the United States and its territories. You state that you are legally able to enter into this agreement and that you meet these location requirements.
Our Privacy Policy explains how we collect, use, and protect personal information, and it is part of these Terms by reference. By using the Website, you confirm that you have read and agree to the Privacy Policy.
These Terms include a binding arbitration agreement and a class action waiver (see Section 20: Dispute Resolution).
1. The Website and What We Do
The Website is a technology platform that helps homeowners and consumers submit service requests to independent providers offering home improvement, maintenance, repair, renovation, and related services ("Third-Party Providers").
We do not:
- Perform professional or home improvement services ourselves.
- Evaluate the quality, licensing, or legality of Third-Party Providers.
- Confirm whether any provider follows applicable laws or licensing rules.
- Endorse or employ Third-Party Providers.
Using the Website gives you:
- Access to tools that connect you with Third-Party Providers.
- If you are a provider, access to potential customers.
You use the Website at your own risk.
2. Form Submission and Contact Consent
When you submit a form, you agree that we may use your information as described in the Privacy Policy. You also expressly consent to being contacted by us and by Third-Party Providers through:
- Phone calls, including autodialed or prerecorded calls
- Text messages
- Postal mail
Message and data rates may apply. Giving consent is not required in order to buy anything. You may opt out by following the instructions provided.
You agree that:
- The information you provide is complete and accurate.
- We may monitor or record calls.
3. Eligibility and Authority
You may use the Website only if you can enter into a binding contract and meet all of the following requirements:
- You are at least 18 years old.
- You are located in the United States or its territories.
- You are not prohibited from using the Website under applicable law.
If you accept these Terms on behalf of a company or other organization, you confirm that you have the authority to bind that entity.
4. License
We give you a limited, non-exclusive, non-transferable, revocable license to access and use the Website on devices you own or control. Any rights not expressly granted here are reserved.
5. Restrictions on Use
You may not:
- Use the Website to compete with us, harass others, or carry out unlawful activity.
- Scrape, hack, probe, or overload the Website.
- Gather user information for unsolicited outreach.
- Make false or misleading statements.
- Copy, frame, monitor, or alter Website content without permission.
- Reverse engineer the Website or remove security protections.
We may suspend or end your access at any time, with or without notice.
6. User Content and Feedback
You may send us content such as reviews, messages, or feedback. You keep ownership of your content, but you grant us a worldwide, perpetual, royalty-free license to use, reproduce, distribute, and display it.
You represent that:
- You own the content or have the right to share it.
- The content does not violate any law or infringe the rights of another person or entity.
We may use any feedback you send without compensation or obligation to you.
7. Links and Third-Party Sites
Links to Third-Party Providers or other websites are provided for convenience only. We are not responsible for their content, availability, or practices. Your use of those sites is governed by their own terms and policies.
8. No Endorsement or Contracting
We do not endorse, verify, or guarantee any provider. Any quote shown on the Website is for information only and is not binding. Any agreement for services is made directly between you and the provider.
9. Premier Partners and Communications
By submitting your information, you authorize partner companies to contact you using automated technology, including by phone or email. Consent is not required as a condition of purchasing services. See Section 2 for opt-out information.
10. Disputes with Third Parties and Release
Any dispute you have with a Third-Party Provider is strictly between you and that provider. You release us from claims connected to those disputes.
California residents waive Civil Code §1542; similar waivers apply in other jurisdictions where allowed.
11. Intentional False Information
If you provide false contact details or an incorrect address, you may face legal liability. You agree to indemnify us and any affected providers for resulting losses and damages.
12. Proprietary Rights
All content on the Website, including trademarks and copyrighted material, belongs to us or our licensors. Nothing in these Terms transfers ownership to you.
13. Reliance on Information
Information on the Website may be outdated, incomplete, or incorrect. We do not guarantee that it is complete or accurate.
14. Termination and Changes
We may change, suspend, or discontinue the Website or your access to it at any time. Some provisions survive termination, including disclaimers and arbitration requirements.
15. Disclaimers
The Website is provided "as is" and "as available."
We disclaim all warranties, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
You use the Website at your own risk.
16. Limitation of Liability
To the fullest extent permitted by law:
- We are not responsible for indirect, incidental, or consequential damages.
- Our total liability is capped at $100 or the amount you paid us, whichever is greater.
Some jurisdictions do not allow these limitations.
17. Indemnification
You agree to defend, indemnify, and hold us harmless from claims arising out of your:
- Breach of these Terms
- Content submissions
- Interactions with providers
18. DMCA and Infringement Notices
Send infringement claims to:
DMCA Agent
4023 Kennett Pike #50129
Wilmington, DE 19807
Include:
- A description of the work and where it appears
- Your contact information
- A statement that you are authorized to act
Submitting a false claim may create liability.
19. Electronic Communications
You agree to receive communications electronically through email or postings on the Website. These electronic communications satisfy any legal requirement for written notice.
20. Dispute Resolution and Arbitration
Disputes must be resolved through binding arbitration under the Federal Arbitration Act, administered by the American Arbitration Association (AAA).
- Location: Boston, Massachusetts
- Claims ≤ $10,000 may be decided by written submission.
- No class actions or jury trials allowed.
- The arbitrator's decision is final and binding.
21. Choice of Law and Venue
Delaware law governs these Terms.
Any dispute that cannot be arbitrated must be brought in state or federal courts located in Delaware.
22. International Use
The Website is operated from the United States. If you access it from another country, you do so at your own risk.
23. Force Majeure
We are not responsible for delays or failures caused by events outside our control, including natural disasters, war, or power outages.
24. California Notice
Consumers may contact the California Department of Consumer Affairs at:
400 R Street, Sacramento, CA 95814
Phone: (800) 952-5210
25. Statute of Limitations
Any claim related to the Website must be brought within one year unless applicable law requires a longer period.
26. Severability, Waiver, and Entire Agreement
If any part of these Terms is found to be invalid, the remaining provisions will stay in effect.
Section headings are included for convenience only.
These Terms and the Privacy Policy make up the entire agreement between you and us.
27. Miscellaneous
Use of the Website does not create a joint venture, partnership, or employment relationship.
No third party has rights under these Terms.
28. Contact
If you have questions, contact us at the address above.
All rights reserved.
